Client Service

Welcome to the official ELLZ Website!

Here, under Client Service, you will find a great deal of information with regard to placing orders, shipping destinations and much more. If you find that you still have questions or have any feedback, please do not hesitate to contact us. You can reach us via email or by telephone Monday through Friday. The ELLZ Customer Service phone line is available 12pm to 4pm pacific standard time.

If you are looking for an opportunity to work with us, please see the Work With Us section. We look forward to hearing from you!


We strive to reply to you within 24h.

Email Us


Give us a call at 877 3559 420
mon - fri - 12pm - 4pm pst

Call Us


To purchase ELLZ’s products from our website, please create an account by filling out the registration form. From your account dashboard, you will have access to view your most recent orders and manage your billing / shipping addresses. In addition, you have the ability to edit your password and account details.


Simply select a category from the navigation menu or select “SHOP ALL” and see all ELLZ products on one page. The “SHOP ALL” page is a great place to keep up to date with any new ELLZ product releases. If you happen to not see what you may be looking for, feel free to send us an email with suggestions. We always appreciate the feedback.


Product page listings contain a generous amount of informational content regarding each product. This may include information on possible effects, cannabinoid and terpene content, serving sizes, suggested use and much more. Of course, if you still have any questions regarding a product, please contact us. We will do our best to give you the information you may require.


When you find a product you would like to purchase, be sure to select the following:

  • Cannabinoid
  • Amount / Count
  • Flavor
  • Quantity

Once you have selected all of the above, press on the ADD TO BAG button. At this time a product(s) will have been added to the bag and you may continue shopping or view the bag. When you are finished shopping, you can proceed to CHECK OUT. Billing and shipping information will be required, as well as credit card information. After this is complete, press on the PLACE YOUR ORDER button.


As soon as the order is accepted, you will receive a confirmation email. This email will acknowledge that we have received your order and will also include the details of your order. When your package is received by the shipping company, you will receive an additional email with the shipping details.


Yes. Through the ELLZ ecommerce platform users can research information about hemp and our products. In addition, users can perform transactional functions and also access their personal account dashboard. After all, ELLZ strives to make your shopping experience as effortless as possible through the optimization of the site. And this includes safety protocols, as well as simple and approved payment solutions.


The ELLZ website is supported by the latest versions of the most prominent browsers. If you are experiencing technical difficulties viewing our website, please clear cookies and refresh your browser. If you are still experiencing issues, please contact us and we will do what we can to remedy the issue.


Are you looking for the best American made hemp products to sell in your store? Well, ELLZ is what you have been looking for! ELLZ products are a top shelf commodity that is an absolute must have in your shop. Your customers’ taste buds will celebrate and keep them coming back for more. Sign up today and give your customers what they deserve!


It’s quite simple. Click on the link above or here. On the Wholesale page, you will find a registration form. Fill it out thoroughly with the appropriate information and our enlistment staff will contact you directly.


Provided that the registration form is complete with accurate information when submitted, our staff will be in contact straight away. Please allow 24 to 72 hours for a response.

What kind of shipping options do you offer?

ELLZ offers free standard shipping on all domestic orders. standard shipping transit times may vary from 2 to 7 business days.


you may upgrade shipping options for your package to priority shipping. priority shipping transit times may vary from 1 to 4 business days.

When will my order be shipped?

Orders are processed and shipped within 24 to 48 hours of being received monday to friday.

Do you ship Internationally?

Yes. We currently ship to the following countries: Australia, Canada, New Zealand and the United Kingdom.

Will i get a confirmation email after i place an order?

Yes. After placing your order, you will receive a confirmation email directly to your registered email address. Once your order ships, you will receive an additional notification via email.


You may also sign in to your ELLZ account to review your order, tracking information and other useful information.


Please note if you did not receive a confirmation email after placing your order, try checking the junk section of your email folders.


If you still cannot locate your ELLZ order confirmation email, please contact us and we will resend it to you.

What should i do if my order hasn’t been delivered yet?

We cannot guarantee that USPS will deliver your package in their advertised time-frame. ELLZ does everything possible to ensure you receive your order in the advertised time frame.


For further assistance, please contact us and we will be happy to assist you.

Where can i check the status of my order?

Once your order is received by the courier, a tracking number is emailed to your email inbox.


You can also sign in to your ELLZ account to check the status of your order.

Payment methods

Accepted payment methods include the following credit cards:


  • Visa
  • Mastercard
  • American Express
  • Discover

The total for the merchandise ordered will be charged to your credit card when the order is officially placed.


For your security, the billing name and address must match the credit card or other payment method used.


ELLZ reserves the right to cancel any order that does not comply with this policy or with other security standards in place.

Payment security

On ELLZ.CO, every purchase is made with maximum security thanks to the use of certified secure servers and the implementation of the most advanced encryption services (ssl).


We only use protected connections, as demonstrated by the “https” url prefix and the lock symbol that appears in the browser’s address bar.


To safeguard your credit card purchases, you will always be required to enter your credit card cvv code for each order.


Our payments department may carry out anti-fraud checks before approving each transaction. And for greater protection, they may contact you for further details before confirming the order.

When will my credit card be charged?

As soon as you finalize your order, authorization for the payment will be automatically requested. Your credit card information and availability of funds will be verified.


After all the necessary information is verified, a charge will then appear on your credit card statement. Immediately thereafter, a notification email will be sent to your registered email inbox.

Sales tax information and invoices

Sales tax may be added to the total of your purchase and displayed on the payment page of the cart.

Why can’t i complete my order?

Please verify that you entered the correct data for your selected method of payment.


If the problem persists, we suggest contacting the financial institution your credit card was issued by for more information.


If you need further assistance, contact us and we will be happy to assist you.

Why was my payment declined?

If you receive a notification that your method of payment has been declined, please contact your issuing bank or payment provider.


Before doing so, please ensure that the card details or payment information you entered is correct.


This means that you should verify the following:

  • The 16 digit code is accurate.
  • You have selected the correct credit card type.
  • The 3 or 4 digit security number is accurate.
  • Verify that your credit card is activated/not expired.
  • Ensure that the billing address matches the credit card or payment method used for payment.

You are able to modify your billing information at the payment details step.


If you would like further assistance, please contact us.

Return policy

Items shipped from ELLZ can be returned within 30 days of receipt of shipment in most cases. To process a return, please fill out the Return Form.

Global return policy

Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it.


Once the item is received at our fulfillment center, it takes 2 to 4 business days for the refund to be processed, In addition, 3 to 5 business days for the total refund amount to reflect on your account statement.


Your return label will require you to return the item at your own expense. ELLZ will automatically refund up to $20 for return postage costs on receipt of the item.


If your return postage costs exceed $20, you may contact us to request a refund for the remaining postage cost.


Once your return is processed for a defective, damaged or incorrect item, your refund will include the total postage cost, as well as the import fees deposit.

When will i receive my refund?

Once the item is received at our fulfillment center, it typically takes 2 to 4 business days for the refund to be processed. And an additional 3 to 5 business days for the refund amount to reflect on your account statement.


If you wish to exchange a product you purchased from ELLZ, you can do so at no additional cost. Please fill out the return form, choose the “exchange” option and complete the notes section.


As soon as we receive your return item(s), we will ship your new item(s) to the same address from your original order. You will then receive a shipping confirmation email when the package has been received by the shipping courier.

Сan i receive a refund on a different credit card from the one used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

I decided to keep my order, but have already completed the return form. what should i do?

Not to worry. There is no actionable requirement or a need to contact us. But, please feel free to contact us anytime.

Where is my returned order?

Contact us and we will help track it for you.

How can i delete my account?

If you would like to cancel your my account, please contact us.

I cannot log into my account. what should i do?

Click the “lost your password? link” on the login page and follow the process.


If, after following the procedures, you still cannot login to your account, contact us. We are always happy to assist you.

How can i receive a new password?

Please select login/register and then click on “forgot your password?”. At this point, our system will email you a link to reset your password.


For security purposes, we may request further information to verify your identity.

Why should i subscribe to your newsletter?

By subscribing to our newsletter you will be among the first to learn the latest ELLZ news including new products, access to promotions reserved only for our customers and much more.


Please subscribe to our newsletter by going to the footer section of the ELLZ website and enter in your email. You can also subscribe when you create a new account or during the check out process.

I subscribed to your newsletter but am not receiving it, what should i do?

If you are subscribed to our newsletter, but are still not receiving it, you can troubleshoot with the following suggestions.


First, try adding the “” address to the safe senders list of your email account. this will prevent the anti-spam filter from blocking future newsletters.


Second, try checking the junk section in your email. And lastly, if you have followed through with all of the above and still do not receive the ELLZ newsletter, please contact us.

How can i unsubscribe from your newsletter?

If you would like to suspend receiving the ELLZ newsletter, you can simply click on the unsubscribe link at the bottom of the newsletter. This will open a webpage where you can confirm that you want to unsubscribe.


You may still receive a few more communications before your request is fulfilled. we apologize for the inconvenience.

Are you enjoying ELLZ products so much that you want to share with the world? ELLZ would love to help you share with the world the hemp products you enjoy so much. Below are three ways you can work with us.


Create Video Reviews

ELLZ is willing to ship to you specific ELLZ products of your choosing to review in your next Youtube, Tik Tok,Instagram or Vimeo creation. And if we really dig your style and the video, we will feature it in our latest marketing campaigns.



If your passion is photography, we would love to see your work that includes our products. ELLZ is willing to send you product(s) of your choosing to photograph. And if your photographs are great, we will feature them in our marketing campaigns.


Become An ELLZ Affiliate

If you are stoked on ELLZ hemp products, we encourage you to become an official ELLZ Affiliate. When you register to become an affiliate, we will grant you your very own ELLZ coupon code and a link.


Share your coupon code and link with all your friends and family throughout your blog or social media channels. And when folks visit the ELLZ website through your link and/or use your coupon code for purchase, you will earn cash. We will compensate you each week or as your link or coupon code is used.


To learn more about the ELLZ Affiliate Program, please contact us for more information.

What are ELLZ?

ELLZ are hemp based products made from the highest quality U.S. grown hemp. ELLZ original products include CBD pre rolls and hemp cigarettes. With the success of the launch of the original products, ELLZ has expanded their hemp offerings. ELLZ now offers an assortment of hemp pre rolls and hemp cigarettes along with vape cartridges and gummies. ELLZ products have also broadened to include various alternate hemp cannabinoids.

What are ELLZ made with?

ELLZ hemp products are made with the best organically American grown hemp flower and hemp derived extract. Every pre-roll is hand rolled by ELLZ artisans using tobacco free hemp paper. And each hemp cigarette is rolled with ultra-thin, unbleached flavor free European rolling papers.

ELLZ vape cartridges include high quality full spectrum hemp distillate and botanical derived terpenes for exceptional flavor. ELLZ gummies are also made with full spectrum hemp extract and various other prime food ingredients.

How many ELLZ per pack?

ELLZ CBD pre rolls include two blunts stuffed with two grams of CBD hemp flower. ELLZ THCA pre roll includes one blunt with two grams of THCA hemp flower.

ELLZ hemp cigarette packs come in two sizes, a box of eighteen or a box of five count. The exception is the CBG cigarettes, which are only offered in a box of five count.

ELLZ vape cartridges are filled with one gram of full spectrum distillate and are 510 battery compatible. Vape cartridges are sold individually only and do not come in packs for non-wholesale customers.

ELLZ gummies include thirty (30) high potency chews in each container.

How big are the ELLZ pre rolls?

ELLZ pre rolls are quite hefty with two grams of hemp flower per blunt. Each blunt can be smoked all in one sitting, can be smoked a little bit at a time or shared between multiple people. Each two gram blunt can stretch out over quite a few smoking sessions. Simply put it out after smoking to your enjoyment and re-lighting at another time.

What is the hemp flower in the ELLZ tested for?

All ELLZ hemp flowers are tested by independent third-party laboratories. Test analysis conducted include examinations for pesticides, heavy metals, mycotoxins and microbials. Tests are also conducted on cannabinoid percentages and terpene content for potency accuracy.

What is CBD?

Cannabidiol or CBD is a natural phytocannabinoid first identified by scientists in the 1940’s. It is considered a major cannabinoid alongside tetrahydrocannabinol known largely as THC. Unlike THC, CBD is a non-psychoactive cannabinoid and is currently one of the most studied cannabinoids. Many clinical studies have shown CBD may be effective in treating symptoms of epilepsy, anxiety, stress, pain and much more. CBD can be smoked, vaped, orally ingested or topically applied.

Does CBD get you high?

CBD is non-psychoactive cannabinoid and will not induce a “high” such as THC does. It may induce a sense of relaxation and/or drowsiness.

What is the difference between CBD and THC?

CBD and THC are both naturally occurring major phytocannabinoids in the hemp or cannabis plants. CBD and THC are both compounds with their own distinctive chemical makeup found in the sticky trichomes of the plant. CBD is a non-intoxicating compound while THC is an intoxicating compound. Due to this, THC may affect your mental perception and certain mental processes, while CBD may promote a sense of relaxation.

What is Hemp?

Hemp is a plant belonging to the cannabis sativa cultivars and is considered one of the fastest growing plants on Earth. Hemp has been a very useful resource for humans for thousands of years. Today, hemp with 0.3% or less THC is considered federally legal throughout the United States. And due to this, hemp can now become a valuable resource to humans once again.

What is the difference between CBD and Hemp?

CBD is a chemical compound that is able to attach itself to particular endocannabinoid receptors in the human body. Hemp is a term used to refer to a plant belonging to the cannabis sativa cultivars. The CBD compound is found within the hemp plants resinous glands called trichomes. Trichomes are found more prominently on the leaves of the hemp plant, but are also scattered throughout the plant.

Will CBD products show up on drug tests?

Hemp products contain 0.3% THC or less. Despite this, it is still possible to fail a drug test. It is suggested to take the proper precautions if you are aware of a possible upcoming drug screening.

Can these products be shipped to me outside the United States?

Yes, ELLZ products will ship to specific countries outside of the United States. For more information regarding your country or province, please click here.



ELLZ is a hemp brand and a way of life. It is the celebration of hemp and a life of liberty. Established in Los Angeles, ELLZ is brought to you by two brothers well-versed in growing hemp and entrepreneurialism. Their mutual appreciation for one of the greatest plants on Earth has championed their mission to normalize daily hemp use. ELLZ wants to make hemp fun, sexy and gratifying because we all deserve a bit of that in our lives.


Everyone on this planet deserves to partake in and savor the sweetness that hemp can bring to their life. One of the main priorities ELLZ works towards everyday is to deliver access to high quality cannabinoids and terpenes. And it doesn’t stop there because access is simply one part of the whole. Affordability is also a top priority. ELLZ strives to create cost effective products for everyone to have the opportunity to Relax And Enjoy life with hemp.



Premium hemp is where it begins. Grown in perfect conditions in California and Oregon, ELLZ gains access to the world’s finest hemp flowers and concentrates. Pre rolls and hemp cigarettes integrate whole fresh buds ground to perfection with tobacco free fresh wraps and European papers. While all vape cartridges and gummies are crafted with high purity levels of cannabinoids and terpenes. And to ensure we consistently craft excellence, ELLZ products always undergo strict third-party analysis for safety and consistency.