Client Service

Welcome to ELLZ.

for inquiries or assistance please contact us. our phone hours are from monday to friday 12 pm until 4 pm pst.

Use this section to consult the faq’s.
For opportunities to partner with us please visit the work with us section.


We strive to reply to you within 24h.

Email Us


Give us a call at 877 3559 420
mon - fri - 12pm - 4pm pst

Call Us

How can I place an order?

To make purchases on we invite you to register first.

Item search

Select a category from the navigation menu.

Product information

On each product page, you will find a thorough description of each product and related photos.

How to order

  • From the product page, select the desired product
  • Add the product to your bag
  • Once you have finished shopping, click on the bag
  • Select a shipping method and a payment method
  • Enter your shipping details and on the following page, your payment details and click “purchase”

You will receive a confirmation email with the details of your order. as soon as the order ships, we will notify you with a confirmation email.

Can i shop from my mobile device?

Yes, you can shop using the mobile optimized version of our site.

Technical help

ELLZ is best viewed with the latest version of the major browsers.
If you experience any problems, we suggest you refresh your browser and cleaer your cookies.


If the problem persists, please contact us and we’ll help you out.

How do I register for a wholesale account?

Go to this link to register for a wholesale account.

How long does it take to get approved for a wholesale account?

Typically twenty four to seventy two hours. Make sure you answer all the questions on the form accurately. If more than seventy two hours passed and you haven’t been confirmed, contact us.

What kind of shipping options do you offer?

ELLZ offers free standard shipping on all domestic orders. standard shipping transit times are 2 to 6 business days. you can upgrade your shipping to priority shipping. priority shipping transit times are 1 to 4 business days.

When will my order be shipped?

Orders are processed and shipped within twenty four to forty eight hours of being received monday to friday.

Do you ship Internationally?

Yes, we currently ship to the following countries: Australia, Canada, New Zealand, United Kingdom.

Will i get a confirmation email after i place an order?

Yes, after placing your order, a confirmation receipt is emailed to you. Once your order is shipped, you’ll receive a notification via email. You can also sign in to your ELLZ account and get your order confirmation and tracking information, as well as other useful info. Please note if you didn’t get a confirmation email after placing your order, please check your junk email folder. If you still don’t see the ELLZ order confirmation email, please contact us and we’ll resend it to you.

What should i do if my order hasn’t been delivered yet?

We cannot guarantee that USPS will deliver your package in their advertised time-frame, although we do everything possible to make sure you get your order in the advertised time frame. For further assistance please contact us, we are happy to assist you.

Where can i check the status of my order?

Once your order gets shipped a tracking number is emailed to you. You can also sign in to your ELLZ account to check the status of your order.

Payment methods

Credit card: visa, mastercard, american express, discover. The total will be charged to your card when the order is placed. For your security, the billing name and address must match the credit card or other payment method. ELLZ reserves the right to cancel any order that does not comply with this policy or with our other security criteria.

Payment security

On ELLZ.CO, every purchase is made with maximum security thanks to the use of certified secure servers and the implementation of the most advanced encryption services (ssl). We only use protected connections, as demonstrated by the “https” url prefix and the lock symbol that appears in the browser’s address bar. To safeguard your credit card purchases, you will always be asked to enter your cvv code for every order. Our payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

When will my credit card be charged?

As soon as you complete your order, authorization for the payment will be automatically requested. Your credit card and availability of funds will be verified and the card is charged at this time. at this point, you will receive a notification email.

Sales tax information and invoices

Sales tax might be added to your merchandise total and displayed on the payment page of the cart.

Why can’t i complete my order?

Please verify that you correctly entered the data for your selected method of payment. If you are paying with a credit card and the problem persists, we suggest contacting your credit card company. If you need further assistance, contact us and we will be happy to assist you.

Why was my payment declined?

If you receive a notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please check that, the card details or payment information you entered is correct. For instance, your 16 digit code is correct and that you have selected the right card type, the 3 or 4 digit security number is correct and that your credit card has not expired. Ensure that the billing address matches the credit card or payment method used for payment. You can modify your billing information at the payment details step. If you would like further assistance, please contact us.

Return policy

Items shipped from ELLZ can be returned within 30 days of receipt of shipment in most cases. To process a return, fill out the form.

Global return policy

Items can be returned within 30 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 to 4 business days for the refund to be processed and 3 to 5 business days for the refund amount to show up in your account. Your return label will require you to return the item at your own expense. ELLZ will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact us to request a refund for the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost, as well as your Import Fees Deposit, once your return is processed.

When will i receive my refund?

Once the item is received at our fulfillment center, it takes 2 to 4 business days for the refund to be processed and 3 to 5 business days for the refund amount to show up in your account.


If you wish to exchange the product you purchased, you can do so at no additional cost. Fill out the return form, choose the “exchange” option and fill out the notes. As soon as we receive your return, we will ship your new item to the address from your original order. You will receive a shipping confirmation email when the package has been dispatched.

Сan i receive my refund on a credit card that is different from the one i used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

I decided to keep my order, but have already completed the return form. what should i do?

You don’t have to do anything and there is no need to contact us.

Where is my returned order?

Contact us and we’ll track it for you.

How can i delete my account?

If you want to cancel your my account, please contact us.

I cannot log into my account. what should i do?

Click the “lost your password? link” on the login page and follow the procedure as outlined to change it. If that doesn’t get you back into your account, contact us and we’ll be happy to assist you.

How can i receive a new password?

Please select login/register and then click on “forgot your password?”. We will email you a link to set up a new password. For security purposes, we may request further information to verify your identity.

Why should i subscribe to your newsletter?

By subscribing to our newsletter you’re among the first to know about the latest ELLZ news including events, new products, access to promotions reserved only for our customers, and much more. you can subscribe in the footer section of the website by entering your email. or you can subscribe when creating a new account, or when checking out.

I subscribed to your newsletter but am not receiving it, what should i do?

Try adding the “” address to the safe senders list of your email account. this will prevent the anti-spam filter from blocking future newsletters. Check your junk email just incase. if this doesn’t work, contact us.

How can i unsubscribe from your newsletter?

If you don’t want to receive our newsletter any more, you can unsubscribe any time by clicking on the unsubscribe link at the bottom of every newsletter. This will open a webpage where you can confirm that you want to unsubscribe.


You may still receive several more communications before your request is fulfilled. we apologize for any inconvenience.

There are various ways you can work with us:


Video Reviews

We can send you ELLZ to use in your next YouTube or Vimeo video. If we really love the video, we’ll feature it in our marketing campaigns.



If you have a passion for photography, we’ll send you ELLZ and if we love your photos we’ll feature them in our marketing campaigns.


Affiliate Partner

Get your own ELLZ coupon code and link then share it with your family, friends, on your blog, and social media channels. As people visit our site through your link or use your coupon code, you’ll earn cash from their purchases and be paid every week. Learn more about the affiliate partner program.

What are ELLZ?

ELLZ are CBD blunts, packaged for your convenience in a resealable foil pouch. Both the wrap and its contents are tobacco-free. We do full panel lab testing for all the flower that goes inside our ELLZ CBD hemp pre rolls. Finally, each and every ELLZ original gets rolled by hand.

What are ELLZ made from?

ELLZ pre rolls are made with hand-made, tobacco-free, hemp paper and contain organically-grown CBD hemp flower.

How many ELLZ per pack?

There are 2 hand-rolled ELLZ per pack. The package has a ziplock seal at the top to keep your ELLZ fresh in between your smoke sessions.

How big are the ELLZ?

Each ELLZ contains approximately 1 gram of CBD flower.

What is the hemp flower in the ELLZ tested for?

We send the hemp flower to independent third-party labs to test the cannabinoid and terpene content and check for pesticides, heavy metals, mycotoxins, and microbials.

What is CBD?

Cannabidiol (CBD) is one of the major cannabinoids in the hemp plant. And it appears in large concentrations. So far, the scientific evidence shows that CBD could have many therapeutic uses.

Does CBD get you high?

CBD is a non-psychoactive cannabinoid. Therefore, it doesn’t cause a cerebral “high” like that of a THC cannabis strain.

What is the difference between CBD and THC?

CBD and THC are both cannabinoids, yet they have different chemical profiles. CBD is a non-intoxicating compound, while THC is intoxicating.


Furthermore, CBD naturally appears in large concentrations in the hemp plant, while THC is the most prominent cannabinoid in marijuana strains.

What is Hemp?

Hemp is a type of cannabis plant. It contains high levels of the cannabinoid, CBD. It’s federally legal to grow industrial hemp with a license and to consume hemp flower and other cannabidiol-based products derived from hemp.

What is the difference between CBD and Hemp?

CBD is a compound/molecule found in the cannabis family of plants. It primarily exists in the hemp plant, although smaller percentages do exist in marijuana strains as well.

Will CBD products show up on drug tests?

Employer drug tests check for the compound THC — they don’t actually test for CBD. However, our ELLZ original pack pre rolls contain 0.3% or less THC. Even though the risk of failing a drug test from smoking hemp flower is minimal, there’s no absolute guarantee that you’ll pass.

Can these products be shipped to me outside the United States?

Yes, they can. For more info regarding our shipping options, visit here.

Egor & David created ELLZ to bring people from all around the world the amazing healing properties of premium hemp in a convenient package for an affordable price. Hand rolled with love, the two hemp pre rolls are packaged in a resalable pouch to maintain their freshness and quality. From the field straight to you ELLZ offers up a direct connection to nature and Mother Earth. We believe that nurturing our minds nurtures our bodies too and hope our ELLZ provide that for you.