ELLZ.co takes the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. This Privacy Policy covers general privacy when using our website. When using our website there is some information that must be collected from your computer in order to complete your order securely. All collection of information is governed by the following guidelines:
What information do we collect?
We collect information from you when you register on the site, place or pay for an order or participate in a site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information and/or other information necessary to complete your purchase. You may, however, visit our site anonymously. Online payments require the use of “cookies.” Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, browse the website, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a site feature.
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional emails from us, please refer to the “How can you opt-out, remove, or modify information you have provided to us?” section below. If you have not opted-in to receive email newsletters, you will not receive these emails.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted by our databases to only be accessed as stated above.
Do we use “cookies”?
Yes. Cookies are a necessary part of any online order or payment. Cookies are small files that a site or its service provider transfers to your computer’s hard drive to a spot specially designated by your Web browser for this purpose. Cookies enable the site’s or service provider’s systems to recognize your web browser and receive and remember certain information relevant to your online purchase and experience at our website. For instance, in addition to remembering what order you are placing or paying for; cookies are used to log you on and off the lab portal cart. They can also be used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. All cookies placed by us during your shopping experience are easily erased through your web browser’s tools menu. None are designed to stay permanently on your computer, or provide any information not relevant to your laboratory ordering and payment at our site.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Safari, Chrome, or Internet Explorer) settings. Each browser is a little different, so look at your browser’s help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can make payments over the telephone by contacting us.
Any third parties that may be used to assist us in providing our online shopping experience are not permitted to use any information collected on our behalf, except to help us conduct and improve our business.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The term “outside parties” does not include ELLZ.co It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. As long as those parties agree and are bound to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions or account information, contact ELLZ.co through the contact page.
Third-party links
In an attempt to provide you with increased value, we may include third-party links on our site. These linked sites have separate and independent privacy policies. Therefore, we have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 20, 2020.
Online Policy Only
This online privacy policy applies only to information collected through our website.
Your consent
By using our site, you consent to our privacy policy.
Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the ELLZ.co website (the “Service”) operated by ELLZ (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us with, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Age
The Service is not intended for persons under the age of 21. Anyone who is under the age of 21 may not access or use the Service under any circumstances. By accessing and interacting with the Service, which also includes creating an account, viewing and/or purchasing items, posting comments, reviews, or questions, you confirm that you are the required age of 21 or older.
If it is discovered that someone under the age of 21 has accessed and interacted with the Service, any data related to that person will be deleted and their account banned
Delta 9 Tetrahydrocannabinol Disclaimer
Products on ELLZ.co contain a naturally occurring trace amount of tetrahydrocannabinol (THC). The amount of Delta 9 THC in the products never exceeds 0.3% concentration by weight, per state and federal regulations and definitions of industrial hemp, while it is unlikely that one would fail a traditional drug test from using products found on ELLZ.co, that possibility cannot be ruled out. Taking excessive amounts of industrial hemp products, the type or method of drug test utilized, and an employer’s or organization’s requirements and policies, among other things, are factors that may influence drug test results. By agreeing to these Terms and Conditions and placing an order with us, you are indicating that you understand that failing a drug test is a possibility when using industrial hemp products. And that you waive the right to make a claim against ELLZ.co for any matters related to any drug test you take or the results of any such drug test, including the loss of employment or any employment opportunity or the imposition of a civil or criminal penalty.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of ELLZ and its licensors.
Our Service may contain links to third-party web sites or services that are not owned or controlled by ELLZ. ELLZ has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that ELLZ.co shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of the United States without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.
We want to make sure that you are completely satisfied with your purchases. if, for any reason, you are not satisfied with your order. Items shipped from ELLZ.co, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Refund Policy
Once the item is received at our fulfillment center, it takes two to four business days for the refund to be processed and three to five business days for the refund amount to show up in your account.
Your refund will be credited back to the same payment method used to make the original purchase on the site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees.
Conditions for the exchange of products
If you wish to exchange the product you purchased, you can do so at no additional cost. Fill out the return form, choose the “exchange” option, and fill out the notes section. As soon as we receive your returned item, we will ship out the new product you selected to the address from your original order. You will receive a shipping confirmation email when the package has been dispatched.
The request for an exchange of the product is subject to the following conditions:
A. Product exchange shall only apply to purchased products for which this possibility is expressly specified on the online return and exchange form on our website by means of the word “exchange” being available”.
If the above conditions are correctly fulfilled, once you have filled in and transmitted the return and exchange form containing your request for goods replacement, we will process said request by sending you a relevant confirmation email.
Force Majeure
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.